top of page

Terms and Condtions

Terms and Conditions

Updated: February 17, 2025
 

1. Introduction 

Under the umbrella of Critter Care Connection Inc., welcome to TX Puppy Place, an online puppy store. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using our website.

2. General Information

3. Eligibility
You must be at least 18 years old to use our website and make purchases. By using our site, you represent that you are at least 18 years old or accessing the website under the supervision of a parent or guardian.

4. Purchases and Orders

  • All orders placed through our website are subject to availability and acceptance.

  • Prices for puppies are listed on our website. We reserve the right to modify prices at any time.

  • Once a puppy is purchased, you will receive an email confirmation. This does not constitute an acceptance of your order until it has been processed.

  • Payment Terms: Puppy purchases can be made through the website or in person at the store. We accept cash, American Express, Visa, Mastercard, Discover, Venmo and financing through PayPal credit and Klarna.

5. Shipping and Delivery

Shipping not available, in person pick up only. No additional shipping fee added.

6. Returns and Refunds

If the puppy becomes sick within the first 14 days and is diagnosed with a contagious disease by a licensed veterinarian, the buyer has the following three options: 

  • The puppy may be returned for a full refund. 

  • The puppy may be exchanged for another puppy. 

  • The buyer may return the puppy to the seller for treatment at no expense to the buyer.

If the puppy is diagnosed with a hereditary or congenital defect by a licensed veterinarian that results in death during the first year from the date of purchase, then a full refund or a replacement puppy with be given to buyer.

If a puppy is returned during the first seven days for a non-medical reason, then a 25% resale fee will be taken from the purchase price of the puppy.

7. Puppy Health and Care

  • We take all necessary steps to ensure the health and well-being of our puppies before puppies can be purchased, including necessary vaccinations, dewormers, and veterinary exams.

  • You are responsible for providing the proper care, food, and living environment for the puppy once it is purchased.

8. User Responsibilities

  • You agree to use our website for lawful purposes only and not engage in any illegal activity or fraud.

  • You agree to provide accurate information during the purchasing process, including your contact details and payment information.

9. Privacy Policy
We value your privacy. Our Privacy Policy, which outlines how we collect, use, and protect your information, is available on our website. By using our website, you agree to the practices outlined in our Privacy Policy.

10. Disclaimers and Limitation of Liability

  • We are not liable for any indirect, consequential, or incidental damages arising from your use of our website or products.

11. Governing Law
These Terms and Conditions shall be governed by the laws of the State of Texas, and any disputes will be subject to the exclusive jurisdiction of the courts located in Tarrant and Dallas counties, Texas.

12. Amendments
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated terms will be effective immediately upon posting.

13. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:

bottom of page